Collab FAQ

Welcome to our FAQ page, your one-stop source for understanding the nuances of fractional investing in student housing. Get the answers you need, make the moves you want.

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Lease Showing Tasks

Claiming Showing Tasks

What is a showing task?

A showing task is a task for you to show a rental unit to a prospective tenant on behalf of Collab.

When you complete a showing task, you are responsible for:

Attending the showing at the scheduled time
Giving the prospective tenant a walkthrough of the unit
Capturing required information after the showing
Submitting the task correctly in the Collab app

Showing tasks are created by Collab staff and made available to eligible Community Pros and Current Tenants.

Who can claim a showing task?

Only approved and active Community Pros (CPs) or selected current Tenants can claim showing tasks.

To be eligible, you must:

Be fully onboarded
Have an active CP status
Have all required app permissions enabled (location, microphone, notifications)
Not be restricted or suspended

If you do not see any showing tasks, it usually means:
No tasks are currently available, or
Your account is not eligible yet

How do I claim a showing task?

To claim a showing task:

Open the Collab App
Go to the Tasks section
Select an available Lease Showing Task
Review the task details
Tap Claim Task

Once claimed:

The task is assigned to you
You are responsible for completing it
Other CPs will no longer be able to claim it

Only claim a task if you are confident you can attend the showing as scheduled

What information should I review first?

Before attending the showing, always review:

•Property address and unit details
•Showing date and time
•Special instructions from staff
•Access notes or restrictions

Make sure you understand:

Where you need to be
When you need to be there
What is expected of you during and after the showing

If anything is unclear, contact support before the showing

What happens after I claim the task?

After you claim a showing task:

The showing task and related bookings are assigned to you
When a prospective tenant makes a new booking it will appear in the task immediately. You will also receive an email and calendar event for the booking
You are expected to attend the showing bookings
You will receive reminders before the bookings
You must complete all of the bookings and submit the required information in the app

After submission:
Collab staff will review your task
The task will be approved or rejected
Approved tasks move toward payment or rewards

Failing to attend or submit a claimed task may affect your ability to receive future showing tasks.

Completing Showing Tasks in the App

Step-by-step: completing a showing task

A common feature of a real estate equity waterfall(the method by which capital is distributed to partners) is the preferred return or “pref”, which is a minimum annual return that the limited partners (you) are entitled to before the general partners (us) may begin receiving carried interest.

What must be submitted?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

How does approval work?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

How do I know the task is complete?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

Bookings and Scheduling

How are showings scheduled?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What can and can’t I change?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if a prospective tenant wants to reschedule?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if I need to reschedule?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

During the Showing

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

Audio Recording and Consent

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

What should I do if the prospective tenant cancels the showing?

A common resource within real estate pro forma, Sources & Uses are shown in a table intended to serve as a roadmap surrounding where the project’s funding comes from (the “Sources of Funds”) and how that funding is to be spent (the “Uses of Funds”).

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