To find available maintenance tasks:

1. Open the Collab App
2. Go to the Tasks section
3. Look for tasks marked as available maintenance tasks

You will only see tasks that:

• You are eligible to complete
• Match your location
• Are currently open

If you don’t see any tasks, there may not be any available at that time.

To claim a maintenance task:

1. Tap on the task
2. Review the description and instructions carefully
3. Confirm you are able to complete it
4. Tap Claim Task

Once claimed:

• The task is assigned to you
• Other CPs cannot claim it
• You are responsible for completing it properly

Only claim tasks you are confident you can complete.

In most cases, tasks should not be unclaimed once you’ve claimed them.

But we understand, things can happen. If you are unable to complete a claimed task:

• Contact Collab support immediately using the in-app chat
• Do not ignore the task
• Do not leave it incomplete without communication

Staff will advise whether the task can be reassigned.

After claiming:

• The task appears in My Tasks
• You are responsible for completing it within the expected timeframe
• You must follow all instructions and submit required proof
• The task will be reviewed after submission

Incomplete or incorrect submissions may be rejected.

1. Open the task in the Collab app
2. Review the task description and instructions
3. Go to the unit or location
4. Check in, if the tenant is home, validate your identity with your secure access code when requested
5. Complete the required work
6. Take required photos (before/after if requested)
7. Add any required notes
8. Submit the task in the app

Do not mark a task complete until all required steps are finished.

Most maintenance tasks require:

• Clear photos of the issue
• Photos showing the work completed
• Notes explaining what was done

Photos must:

• Be clear and well-lit
• Clearly show the issue or completed work
• Match the task description

The app will indicate what is required.

Most maintenance tasks require:

• Clear photos of the issue
• Photos showing the work completed
• Notes explaining what was done

Photos must:

• Be clear and well-lit
• Clearly show the issue or completed work
• Match the task description

The app will indicate what is required.

If photos do not match the task:

• The task may be rejected
• You may be asked to resubmit correct proof
• Payment or rewards may be delayed

Repeated incorrect submissions may affect your task ratings and future assignments.

If the issue is different from what was described:

1. Do not guess or improvise major changes
2. Take photos of the actual issue
3. Note the difference clearly in the app
4. Contact support if needed

Collab staff will advise on next steps.

If you cannot complete the task:

• Do not mark it as completed
• Document the reason in the app
• Contact support immediately

Common reasons might include:

• Missing tools
• Access problems
• The issue requires a licensed professional

Communicating early prevents negative impact on your rating.

CollabSHAKE is a verification feature used to confirm:

• You are physically present at the correct location
• The task is being completed in the right unit
• The correct CP is performing the task

It helps maintain security and accuracy within the community.

CollabSHAKE may be required:

• For certain maintenance tasks
• For tasks where the tenant is home
• When identity or location validation is necessary

CollabSHAKE will generate a unique code in the app on the task.

When arriving at the property to complete the task and CollabSHAKE is required: 

• Check in to the task
• The tenant will ask for your unique code provided by your Collab App
• If the codes match, the tenant will allow you access to the property

If CollabSHAKE validation fails:

• The task may not be allowed to proceed
• The tenant may not allow you to access the property
• You may be asked to retry verification
• Staff may need to intervene

If you experience issues, contact support immediately through the in-app chat.

Task ratings help ensure high standards across the Collab community. Our rating system is designed to support quality and fairness. This helps recognize reliable Community Pros and create better experiences for everyone.

After certain tasks, your performance may be rated by:

• Collab staff
• Tenants (for tasks that directly involve them)

Ratings are based on clear criteria and help recognize reliability, professionalism, and quality wor

Tasks may be rated by:

• Collab staff – based on submission quality, proof, and following instructions
• Tenants – based on their experience during the task

Not every task will include a tenant rating.

Ratings are based on the following areas:

• Task Completion & Accuracy
  Did you complete the task correctly and as instructed?
• Responsiveness to Staff Direction
  Did you follow guidance and communicate when needed?
• Punctuality & Dependability
  Did you arrive on time and follow through as expected?
• Reporting & Documentation
  Were your photos, recordings, and notes clear and accurate?
• Timeliness
  Was the task completed within the expected timeframe?
• Communication
  Were you professional, clear, and responsive?
• Quality of Work
  Was the work done carefully and to a good standard?
• Professionalism & Reliability
  Did you represent the community well?

Your ratings may impact:

• Access to future tasks
• Priority for higher-value assignments
• Overall standing as a Community Pro

Consistently strong ratings help unlock more opportunities.

Occasional low ratings will not automatically remove you, but repeated issues may lead to review of your CP status.

The simplest way to maintain strong ratings is to:

• Arrive on time
• Follow instructions carefully
• Communicate clearly
• Submit complete and accurate proof
• Stay professional, even in difficult situations

If something goes wrong, communicate early using in-app chat. Transparency often matters more than perfection.