Lease Showing Tasks

Lease showing tasks are about creating great first impressions. This guide walks you through every step—from bookings and preparation to completing showings in the Collab App.

Getting
Started
CP 
Onboarding
Maintenance
Tasks
Lease
Showing Tasks
Payments
& Rewards
Chat
& Communication

Payments & Rewards

What are Collab Points?

Collab Points are rewards you earn for completing tasks in the Collab app. They are automatically added to your wallet once a task is successfully completed.

What is Collab Bank?

Collab Bank is your in-app wallet where you can:

  • View your points balance
  • Track your earnings (transactions)
  • See your redemption history
  • Redeem your points
How do I start earning points?

Simply complete tasks in the app.Once a task is marked as complete and approved, your points will be automatically added to your wallet.

How many points do I earn per task?

The number of points depends on the task. Each task has a set reward amount defined by the operations team.

When do I receive my points?

Points are awarded once your task is completed and approved in the system.

Do I need to claim my points?

No, points are automatically added to your wallet. No action is required.

Can points be taken away?

No, once you have earned your points they are yours.

Where can I see my points?

Go to the Bank tab in the app to view your balance, transactions, and redemptions.

What is the value of points?

100 points = $1

Can I see how I earned my points?

Yes, your transaction history shows all points earned, including which tasks they came from.

How do I redeem my points?

In the Bank tab:

  1. Tap Redeem
  2. Choose how many points to redeem
  3. Select your redemption type (cash or rent credit)
  4. Confirm
What can I redeem my points for?

You can redeem points for:

  • Cash payouts
  • Rent credit (if you are a tenant)
Is there a minimum redemption amount?

Yes, you must redeem a minimum of 10 Points ($1).

How do I receive my cash payout?

For now, payouts are processed manually by the Collab operations team after you submit a redemption request.

How long does it take to receive my payout?

Payout times may vary by bank. We aim to have the money in your account in 3-5 business days.

How does rent credit work?

If you are a tenant, redeemed points will be applied as a credit toward your upcoming rent invoice.

Why is payout not automatic yet?

This is the first version of Collab Bank. Automated payouts and integrations are planned for our next update.

I completed a task but didn’t receive points, what should I do?

First, check that the task has been fully completed and approved.If you still don’t see your points, contact the ops team for support.

My points balance looks incorrect

Check your transaction history for recent updates or adjustments.If something doesn’t look right, reach out to support.

Can I cancel a redemption?

Once a redemption is submitted, it may not be reversible. Contact our team immediately if you made a mistake.

Will points ever expire?

There are currently no expiration rules, but this may evolve in future updates.

Why is Collab introducing points?

Collab Points are part of building a system where your contribution to the community directly translates into real, trackable earnings.

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